FDIC-Insured - Backed by the full faith and credit of the U.S. Government
We exist to meet the banking needs of our clients and to make a positive difference in the communities we serve. Our principal focus and dedication remain on supporting the businesses and economic prosperity of the communities in which we live and work.
Mobile Banking System Upgrades
Our new iOS app is available! Please delete your existing app and download the new Poppy Bank app from the App Store. Poppy Bank on the App Store (apple.com)
Our new Android app is available! Please delete your current app and download the new Poppy Bank app from the Google Play Store. https://play.google.com/store/apps/details?id=com.poppybank4968.mobile&pli=1
POPPY BANK ADMINISTRATION
438 1st St., Suite 100
Santa Rosa, CA 95401
Monday through Friday
9:00 a.m. to 5:00 p.m.
Phone: (707) 636-9000
LOAN OPERATIONS / LOAN SERVICING
Phone: (888) 636-9994 Ext. 9060
LoanHelp@poppy.bank
NOTE:
Electronic email (e-mail) communication is NOT encrypted. Do NOT send Social Security Numbers, Account Numbers, or other sensitive information.
Poppy Bank is committed to your cybersecurity. Please review these resources to help inform and guide you in keeping your online data secure.
Effective: April 1, 2023
Last Updated: July 20, 2023
This notice is provided pursuant to the CCPA and explains how Poppy Bank collects, uses and discloses Personal Information (PI) of California residents.
CCPA is not applicable to Personal Information collected, used and disclosed by Poppy Bank when it is subject to the federal Gramm-Leach-Bliley Act (GLBA). This notice is not applicable to Personal Information collection, use and disclosure activities involving Personal information subject to GLBA.
In the past 12 months Poppy Bank has collected and disclosed the following categories of Personal Information for business purposes:
• Name
• Address
• Date of birth
• Telephone number
• Email address
• Internet or other electronic network activity including IP address, browsing history and website interaction
In the past 12 months Poppy Bank has also collected and disclosed the following categories of Sensitive Personal Information for business purposes:
• Tax ID number, driver license, passport or ID card number
• Geolocation
• Bank account number and other financial information
Poppy Bank collects Personal Information and Sensitive Personal information from a variety of sources including directly form you in the context of a credit or deposit application and from your devices when you visit www.poppy.bank or our social media webpages and profiles.
Poppy Bank collects Personal Information and Sensitive Personal Information for a range of purposes including the following:
• Validation and identification of our customers
• Communication with our customers
• Processing financial transactions
• Offering target marketing and personalizing advertising that may be of interest to our customers and potential customers
• Fraud prevention
• Legal Compliance
• Data Analysis
Poppy Bank collects Sensitive Personal Information exclusively for the purpose of performing the services reasonably expected by an average consumer who requests those services and for the purpose of complying with any applicable laws and regulations.
Poppy Bank shares Personal Information or Sensitive Personal Information collected with our service providers and vendors who provide services to support our business activities.
Poppy Bank has not sold Personal Information or Sensitive Personal Information collected in the preceding 12 months to any third party.
Poppy Bank takes into account the following criteria when defining the duration for which your Personal Information and Sensitive Personal Information will be retained:
• We will retain your Personal Information and Sensitive Personal Information for as long as we maintain a business relationship with you in order to be able to provide the contracted services.
• We will retain your Personal Information and Sensitive Personal Information for as long as it is required by any applicable law or regulation.
• Additionally, we might retain your Personal Information and Sensitive Personal Information in connection to any relevant legal claim for the periods necessary to sustain those claims and in relation to any potential regulatory audits or investigations or any other relevant legal matter.
If you are a California resident you have the rights described below, with respect to the Personal Information and Sensitive Personal Information we have collected or disclosed about you as a consumer.
•Right to Know and Right to Request Information
You have the right to request that we disclose what personal information we collect, use, disclose or sell. You have the right to request information about the personal information we have collected about you within the last twelve months. You may request to know if we have collected, sold or shared with third parties for a business purpose the following information:
•The categories of personal information we have collected about you.
•The categories of sources of personal information we collected about you.
•Our business or commercial purpose for collecting or selling personal information about you.
•The categories of third parties with whom we share personal information.
•The specific pieces of personal information we have collected about.
•Whether we have sold your personal information and if so the categories of personal information that each category of recipient purchased.
•Whether we have disclosed your personal information for a business purpose and if so, the categories of personal information that each category of recipient received.
You may request this information no more than two times per year. To access the Individual Rights Management tool, click here.
• Right to Request Correction
You have the right to request that we correct inaccurate Personal Information that we maintain about you.
• Right to Request Deletion
You have the right to request that we delete your personal information. Under certain circumstances we may be unable to delete your personal information, for example, to comply with legal obligations, or to complete a business transaction that you have requested.
You can exercise your rights by calling us at (888) 636-9994 or writing to us at:
Poppy Bank
111 Santa Rosa Avenue, Suite 320
Attention: Compliance Department
Santa Rosa, CA 95404
or compliance-privacy@poppy.bank
Please identify which privacy right(s) you would like to exercise, include your name, address and a detailed description of your current or previous relationship with Poppy Bank.
You have the right to have someone you authorize make a request on your behalf. If this is the case, we might request proof of authorization.
Poppy Bank will process requests within 30 days.
Poppy Bank shall not discriminate against a consumer because the consumer exercised any of the consumer’s rights under CCPA described above, including, but not limited to, by:
• Denying goods or services to the consumer.
• Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties.
• Providing a different level or quality of goods or services to the consumer.
• Suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services.
Changes to this policy may be made at any time. When changes are made, the revised Policy will be posted to poppy.bank and will include a new “Effective” date.
If you have questions regarding your rights under the CCPA, please call us at: (888) 636-9994.
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
When you are no longer our customer, we continue to share your information as described in this notice.
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Poppy Bank chooses to share; and whether you can limit this sharing
| Reasons we can share your personal information | Does Poppy Bank share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus |
Yes | No |
| For our marketing purposes— to offer our products and services to you |
Yes | No |
| For joint marketing with other financial companies |
No | We don’t share |
| For our affiliates’ everyday business purposes— information about your transactions and experiences |
Yes | No |
| For our affiliates’ everyday business purposes— information about your creditworthiness |
No | We don’t share |
| For non-affiliates to market to you | No | We don’t share |
Poppy Bank
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We restrict access to personal information about you to those employees who need to know that information to provide products or services to you.
We collect your personal information, for example, when you
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Federal law gives you the right to limit only
State laws and individual companies may give you additional rights to limit sharing.
AFFILIATES
Companies related by common ownership or control. They can be financial and nonfinancial companies.
Poppy Bank does not share with our affiliates
NON-AFFILIATES
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Poppy Bank does not share with non-affiliates so they can market to you
JOINT MARKETING
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Poppy Bank doesn’t jointly market
The Poppy Bank website employs “cookie” technology, which is a small piece of data placed on your computer at the start of each “session” when you sign on to let our system know that you are an authorized user. This cookie is used throughout your entire session to allow you access to your account information and to provide you with the best service possible. If you disable cookies on your browser, the site may not function properly.
Poppy Bank does not collect any personally-identifiable information on the website without consent. We use cookies to gather aggregate information about our visitors’ browsing activities in order to improve our site and better serve our members. We use this data to analyze trends, track visitor movement, and gather demographic information. IP addresses are not linked to personally identifiable information. Poppy Bank provides calculators and other online tools to assist visitors in making financial decisions. These tools do not collect or store any information entered by web visitors. Online loan applications require additional information necessary to process online requests and this information is protected in accord with the financial institution’s Privacy Policy.
Cookies and Online Advertising
Both the Network Advertising Initiative and the Digital Advertising Alliance provide information about and technologies to opt-out of receiving some or all interest-based advertising. You can also opt-out of online advertising by clicking on the appropriate icon within an interest based ad which will take you to tools to help you manage these choices. These technologies are browser and device specific, they must be adopted on each device you use. If you block or clear cookies, these technologies may not work. You will continue to see ads on the site which reflect how you use the site and our services.
If you would prefer not to receive online advertising, you can opt-out of this activity at the DAA website by visiting http://www.aboutads.info/choices/.
Required Cookies
These cookies ensure that the website functions properly.
Analytical Cookies
These cookies allow us to analyze site usage so we can measure and improve performance of our sites.
Social Media
These cookies allow you to connect to your social networks and read reviews.
Targeted Advertising Cookies
These cookies are used to help better tailor advertising to your interests, both within and beyond Poppy Bank website.
